5 Key Best Practices for Effective & Efficient QMS Implementations
有效和高效地实施质量管理体系的5个关键最佳实践
The Solutions team at ComplianceQuest brings to the fore several years of experience in implementing EQMS software to support our customers in achieving their quality goals and ensuring compliance to regulations. Additionally, the real value of a good digital transformation effort is to go beyond the basics, and bring about real change that will strengthen the customer’s position in the overall competitive landscape.
ComplianceQuest的解决方案团队拥有多年在实施EQMS软件方面的经验,以支持我们的客户实现其质量目标并确保符合法规。此外,一个良好的数字化转型努力的真正价值在于超越基本要求,并带来真正的变革,加强客户在整个竞争环境中的地位。
Some of our implementation best practices have been crystallized into a Standard Operating Procedure (SOP) that we follow during most implementations. ComplianceQuest serves a wide-range of customers from fast-growing, highly-scalable startups to mid-size SMBs and even Fortune 500 clients.
我们的一些最佳实践已经结晶为一项标准操作规程(SOP),我们在大多数实施过程中都遵循。ComplianceQuest为从快速增长、高度可扩展的初创企业到中型中小企业甚至财富500强客户提供服务。
One needs to take into account the number of licenses, number of users (employees) and overall scope of the project (which quality processes need to be automated) to plan the implementation better. The implementation journey of a large enterprise is significantly different from that of an SMB.
首先需要考虑的因素是许可证数量、用户数量(员工数量)和项目的整体范围(需要自动化的质量流程),以更好地规划实施过程。大型企业的实施过程与中小企业的实施过程显然有所不同。
Another factor that affects the success or failure of the implementation is whether the business already has digital experience or whether this is one of the earlier exposures to digital transformation.
另一个影响实施成功或失败的因素是业务是否已经具有数字化经验,或者这是早期接触数字化转型的一次尝试之一。
At the customer end, a dedicated team with management involvement is critical to ensure the success of the implementation. The team should understand the need for a QMS system and the value they can uncover. The ownership of the project should be assigned to one leader for whom making this implementation successful is really important.
对于客户端,一个专门的团队以及管理层的参与对于确保实施的成功至关重要。团队应该理解需要QMS系统以及他们可以发现的价值。项目的所有权应该指派给一个领导者,对于他来说,使这个实施成功真的很重要。
Further, it’s important to note that habits are hard to break!
此外,重要的是要注意习惯难以改变!
When something seems to work, people are unwilling to change the system and try something new, especially if it involves disruption. Therefore, demonstrating (and proving) how a modern EQMS solution like ComplianceQuest can improve efficiency and productivity — or save resources is essential to convince the users to adopt the system.
当某个方法似乎有效时,人们不愿改变系统并尝试新的东西,特别是如果这涉及到干扰。因此,演示(并证明)现代EQMS解决方案如ComplianceQuest如何提高效率和生产力——或节省资源是说服用户采用该系统的关键所在。
In some cases, you may have to showcase how other companies in your industry are implementing a next-generation EQMS and why you need to implement one too to stay ahead of the curve.
在某些情况下,您可能需要展示您行业中其他公司如何实施下一代EQMS以及为什么您也需要实施来保持领先地位。
The process of ensuring customer success requires an open mind, that will help you get a sense of what exactly is the expectation from customers. For instance, most SMBs are looking for a modern EQMS that will work out-of-the-box. The process of getting up and running shouldn’t take more than a month or so. On the other hand, it is also critical to be flexible and configure the system whenever relevant. It’s paramount to have a sense of budget, resource and scope constraints and plan right from the early days.
确保客户成功的过程需要开放的思维,这将帮助您了解客户的期望。例如,大多数中小企业正在寻求一个开箱即用的现代EQMS。启动和运行的过程不应超过一个月左右。另一方面,灵活配置系统也至关重要。从早期开始就要有预算、资源和范围限制的意识,并进行正确规划是至关重要的。
5 Key Best Practices for Effective & Efficient QMS Implementations
实施和高效QMS的5个关键最佳实践
1.QMS Implementation & Strategy Workshop with Key Stakeholders
2.Robust Testing with ‘Real Users’ Before Deployment
3.Data Migration Made Easy
4.Agile Approach
5.Training & User Adoption
1.与关键利益相关者进行的QMS实施和战略研讨会
2.部署前与“真实用户”进行强大的测试
3.简化数据迁移
4.敏捷方法
5.培训和用户采用
Best Practice #1 – QMS Implementation & Strategy Workshop with Key Stakeholders
最佳实践1-与关键利益相关者举行质量管理系统(QMS)实施与策略研讨会
The implementation approach must be designed after analyzing the current QMS system (is it manual, is it legacy, etc.), identifying gaps, understanding the customer requirements, budgets and other constraints.
在设计实施方法之前,必须通过分析当前的QMS系统(手动、遗留等),确定差距,了解客户需求、预算和其他限制。
For a large enterprise, customizing an EQMS solution (such as ComplianceQuest) to meet their requirements and business processes is often justified. The business value these customizations bring to the table is often clear.
对于大型企业来说,定制EQMS解决方案(例如ComplianceQuest)以满足其需求和业务流程通常是合理的。这些定制化能为业务带来明显的价值。
On the other hand, for an SMB, such customizations may prove costly without corresponding benefits. Therefore, it may be better and simpler to slightly modify their internal process tosuit an out-of-the-box QMS solution——one that has been designed embracing best practices.
另一方面,对于中小型企业而言,这样的定制可能会带来高昂的成本而没有相应的好处。因此,更好且更简单的方式可能是稍微修改他们的内部流程以适应一个已经采用最佳实践设计的开箱即用的QMS解决方案。
Prior to QMS implementation kickoff, it is a good idea to schedule a workshop with various stakeholders to choose the right EQMS software, plan the implementation roadmap, and implement modules in phases (say, audits and document management first if that is the need of the hour).
在QMS实施开始之前,安排与各方利益相关者举行研讨会是一个好主意,以选择合适的EQMS软件,规划实施路线图,并按阶段实施模块(如果需要,首先进行审核和文件管理)。
Continuously analyze and modify the implementation roadmap and strategy as needed. In some cases, this may even take up to four-to-five months and involve many iterations following demos of the configurations. But at some point in time, the roadmap must be documented and implementation must start. Analysis-paralysis must not come in the way!
根据需要持续分析和修改实施路线图和策略。在某些情况下,这甚至可能需要四到五个月的时间,并涉及多次演示配置的迭代。但是在某个时间点上,必须记录路线图并开始实施。分析恐慌必须不能成为阻碍!
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