中国，杭州(2015年2月2日)——西子奥的斯电梯有限公司(以下简称“西子奥的斯”)日前宣布，在全国范围内启动关于电梯维保服务的“回家计划”项目，为全国范围内的西子奥的斯品牌电梯产品提供免费的专业“体检”服务。该项目将覆盖西子奥的斯具备服务网络的全部城市和地区，无论该电梯目前是否正在由西子奥的斯提供维保服务。
HANGZHOU, China, Feb. 02, 2015 – Xizi Otis Elevator Co. Ltd. (“Xizi Otis”) has launched its Quality Assurance Service Plan to provide free professional inspection services for Xizi Otis brand elevators throughout China. The free inspection service will apply to all of the brand’s installed elevators, regardless of whether they are maintained by Xizi Otis.
“专业的检查服务是电梯正常运行、居民安全出行的关键。而如西子奥的斯等企业提供的原厂维保，在故障修复、配件和服务响应速度等方面，都更加具有品质保障。”西子奥的斯总裁张伟聪先生表示，“西子奥的斯愿意通过专业维保服务，与用户们分享更多电梯专业知识，共同为电梯安全运行加码。”
“Professional inspection services are critical to ensuring sound elevator operations and passenger safety. Services provided by original manufacturers like Xizi Otis offer an assurance of quality in problem solving, parts and rapid response,” said Alan Cheung, president, Xizi Otis. “Xizi Otis is committed to sharing its professional expertise with customers through services that help safeguard the riding public.”
根据国家质检总局发布的数据，截止2013年，中国在用电梯保有量已超过300万台，数量位列全球第一。电梯保有量的增加也对电梯维保服务提出了新的要求。在2014年1月出台的《特种设备安全法》中，便明确提出“电梯制造单位应当对其制造的电梯安全运行情况进行跟踪调查和了解”。
According to data released by the General Administration of Quality Supervision, Inspection and Quarantine, there were more than 3 million elevators in use in China by the end of 2013, the world’s largest installed base of elevators. The increasing number of elevators in use in China has driven new requirements for elevator warranties. The “Law on Special Equipment Safety,” which took effect in January 2014, specifies that “elevator manufacturers shall conduct follow-up investigations of their elevators to determine their safety operation conditions.”
而电梯维保“回家计划”，更西子奥的斯国内率先积极响应政府要求的重要举措。该计划将向更多的西子奥的斯电梯使用者，提供由企业带来的专业、优质、可靠服务。在该项服务推出的45天内，西子奥的斯的服务团队便完成了超过3,000名客户的拜访及电梯的“体检”工作，其服务质量和服务效率得到了政府主管部门和客户的大力支持与认可。
The Quality Assurance Service Plan is a key initiative of Xizi Otis to proactively meet the government”s requirements and provide reliable and high-quality professional services from Xizi Otis. In the first 45 days since the program launch, the Xizi Otis service team visited over 3,000 sites to conduct elevator inspections, with its service quality and efficiency earning praise from government departments and customers.
西子奥的斯始终坚持“以客为先，服务至上”的服务理念，利用一流的售前、售中和售后服务，为客户提供最大价值。日前，西子奥的斯客户关怀中心还在2014年度“金音奖—中国最佳客户联络中心与CRM 评选”中，荣获“中国最佳客户联络中心——客户服务奖”。该奖项是由大中华区最大的客户服务专业网站——呼叫中心与BPO行业资讯网主办的业内重要奖项。而该奖项也是对西子奥的斯杰出的客户服务工作的有力认可。
With the mission of “customer first, service foremost,” Xizi Otis is dedicated to maximizing value for customers through superior pre- and after-sales services. The 2014 China Best Customer Contact Center Award presented to Xizi Otis by 51callcenter, one of the largest customer service portals in Greater China, is strong testimony to Xizi Otis’ outstanding customer service.
“西子奥的斯回家计划具有极强的先驱意识和首创精神。它将在电梯行业掀起树立质量和安全服务意识的新风，并将为中国的电梯服务推向更高的标准。”张伟聪表示。
“The Xizi Otis Quality Assurance Service Plan represents a pioneering initiative in the elevator industry to build awareness of service quality and safety, as well as to set an example to drive higher service standards in China,” Cheung said.
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