contacting-感谢您的耐心和理解

尊敬的乘客,

感谢您选择泰国国际航空。

新型冠状病毒疫情的爆发，导致了全球范围内大规模的航班取消，而这也意味着您的电话和邮件将需要更长的等待时间才能得到回复。同时，退票程序也将需要更长的周期，即从申请退票之日起的90个工作日内。但请相信，我们正在尽最大的努力为乘客服务。

感谢您的耐心和理解，为您造成的不便感到万分抱歉。

Dear Valued Customers,

Thank you for contacting Thai Airways International.

As the Covid-19 outbreak has caused an unprecedented flight cancellation across the world, this may result to longer time to respond on your calls and emails as well as lengthy refund process up to 90 working days after a receipt of refund request. Please be reassured that we are doing everything we can to support our customers.

Thank you for your patience and understanding. We deeply regret for the inconvenience caused to all of you.

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