我们公司是拉杆箱生产商，规模效益还可以，2018年开始，老板想从内贸转外贸。
Our company is a manufacturer of draw-bar boxes with good economies of scale. Starting from 2018, our boss wanted to switch from domestic trade to foreign trade.
2019-1月-25 运了2个40HQ的集装箱去英国，港口SOUTHAMPTON,UK 大约3月14号到港。
On January 25, 2019, two 40HQ containers were shipped to and arrived at the UK port of SOUTHAMPTON on around March 14.
由于是第一次做这个客户，老板为了打开生意，并没有收取30%的定金，象征性收了美金$3000.00就开始生产。
Since it was the first time to do business with this customer, the boss did not charge 30% down payment in order to open the business. He received a nominal amount of USD $3000.00 to start the production.
客户在2019.03.27付清了第一个货柜的尾款和其他费用，并表示第二个货柜尾款（RMB ￥126000）迟几天会付清。这期间一直有催他付尾款，他表示迟几天就会付。
The customer paid off the money and other expenses of the first container on March 27, 2019 and said that balance payment of the second container (RMB 126,000) would be paid a few days later. During this period, he has been urged to pay balance payment but he only said it would be paid a few days later.
但直到2019.04.08，客户忽然表示：
But until April 8, the customer suddenly said:
“Hi. I’m very sorry to let you know that unfortunately —- has gone into liquidation and can not trade anymore”
所以现在的情况就是，客户直接宣布弃货拒收，并不付尾款了。
So now the situation is that the customer directly announced the abandon of goods and did not pay balance payment.
请问小伙伴们，你们有类似的经验吗？是怎么处理？处理中要预防些什么？请赐教。
Do you have similar experience? How can I deal with it and what should be prevented? Please give me some suggestions.
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首先，不要着急，和你客户联系下，问问他具体出了什么问题。接着，看他的问题有多严重。同时联系你的货代，联系他们当地的代理，把货物妥善安置。如果客人明确要弃货，有3个选择：
First, calm down. Contact your client and ask him what exactly is wrong. Next, see how serious his problem is. Meanwhile, contact your forwarder and their local agent to arrange the goods properly. If the customer clearly wants to abandon the goods, there are three options:
1.赶紧找到下家英国买家转卖；
Find another British buyer to resell;
2.如果一时半会找不到下家买家，暂且别跟收货人撕破脸，让提单收货人配合出弃货声明（大部分国家目的港退运都需要收货人弃货声明），安排退运，可以退运到香港仓库或保税仓，有下家客户下单再重新发出去，这样不需要交税，手续简单最小化减少退运损失；
If you fail to find buyers for the moment, don’t argue with the receiver; instead, let him make a jettison statement (most countries return all need the port of destination and consignee jettison statement). Arrange the return, and the goods can be returned to Hong Kong or bonded warehouse. After finding another client, just send the goods out again. In such condition, you don’t need to pay tax, simple procedures for minimizing the loss;
3.放弃货物，付清费用，让目的港海关安排销毁或拍卖，这是最坏打算；
Abandon the goods, pay off the cost, and let the customs at the destination port arrange destruction or auction, which is the worst plan;
还有一点需要注意的就是：英国目的港滞港费和超柜租很贵的，要尽快处理，以后做外贸货款这块一定比例收定金，防止客人临时变卦，很少公司有那么多精力去折腾走国际诉讼！
Another point need to be paid attention to is: the British destination port demur-rage fee is very expensive, so you need to deal with it as soon as possible. In the future, you need to ask certain proportion deposit for goods to prevent temporary changes from guests. Few companies have so much energy to go through international litigation!
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